FAQs
Frequently Asked Questions
- Contact Information
WSDM – District Managers is the new District Manager for the Gold Hill Mesa Metropolitan District. Our company website is www.wsdistricts.co. Of course, if you have any questions, you may always contact our office at: Office Number: (719) 447-1777
Rebecca Harris – President of WSDM Managers
and Gold Hill Mesa’s contact as District Manager
Danielle Dagel-Chavez – Assistant District Manager
- What landscape areas is the Metropolitan District responsible for maintaining?
The District currently owns and maintains landscape tracts, private alleys, and landscape for all public right of ways. Click here to view map. If the area in question is not coded on this map or considered a right of way landscape (also known as Tree Lawn), reach out to your Association contact for help.
Gold Hill Mesa Heirloom Townhome Association
Diversified Association Management
719-578-9111
Gold Hill Mesa Neighborhood Homeowners Association
Warren Management Group
Jennifer Herbst
719-685-7833
Gold Hill Mesa Townes Homeowners Association
Hadley Properties
Ryland Halffman
Townes at Gold Hill Mesa Condominium Association
RowCal Management
Jerry Huscher
719-471-1703
- What is the Landscape schedule?
Sod Mowing, string trimming, weed control, and blowing is scheduled to occur 26 times throughout the growing season as needed. Edging is addressed 13 times during the growing season. Aeration is done once annually. Fertilization is done 4 times as needed. Native turn is mowed 3 times during the growing season or when growth has gotten between 3”- 5” tall. Shrub pruning occurs twice a year.
- How often are pet waste stations cleaned and restocked?
These are monitored and changed out weekly.
- When does Snow Removal get addressed?
The Metropolitan District's Private Alleyways are plowed once the snow reaches a 3” threshold. Public Sidewalks are plowed once the snow reaches a 2” threshold. These sidewalks include all single-family homes, not townhomes or condos. Anything less will be the responsibility of the adjacent property. Snow Removal below 3” at the community center is the responsibility of the Property owner.
- What happens when the snow turns into ice? Who is responsible for ice removal?
The Metropolitan District is responsible for ice removal on sidewalks adjacent to District-owned property, public sidewalks, and the community center.
- When are all the dead trees being addressed?
Due to budget constraints, dead trees are being addressed through a 3-year plan beginning in 2023. The first year will remove a portion of dead trees, and the second year will replace what was removed in the prior year, removing another section of dead trees. The third year will replace the remaining removed trees. Moving forward, they will be addressed on a per-tree basis and assessed annually with our landscapers and budget.
- Who is responsible for maintaining the sidewalk?
Public sidewalks are owned by the City of Colorado Springs; however, their code is written that adjacent property owners are responsible for maintaining the sidewalk, this includes repairs. You can reference the City of Colorado Springs Code; Article 4: Sidewalks, for more detailed information.
- Q: What is the purpose of a community underdrain system?
A: The purpose of a community underdrain system is to manage and control groundwater by intercepting and draining subsurface water.
- Q: What types of underdrain systems are there?
A: There are two types of underdrain systems: Active and Passive. GHM uses a Passive System, which is solid and only has perforations around the manholes. This system is designed to carry water, not sediment, with most water and sediment originating from homes.
- Q: Who is responsible for maintaining the underdrain system?
A: The Metropolitan District is contracted annually to perform quarterly maintenance scopes on the underdrain system. Maintenance is then carried out based on the results of these scopes.
- Q: What should a homeowner do if they experience water intrusion in their basement?
A: Homeowners should follow these steps:
1. Fill out the online report form at https://goldhillmesamd.colorado.gov/ or contact WSDM at 719-447-1777 to report the water intrusion.
2. WSDM will request a scope of the underdrain connected to the property to check for sediment buildup or clogs.
3. If the underdrain is clear, homeowners should contact a plumber to inspect their foundation (perimeter) drain.
4. If there is a buildup or clog, the Metropolitan District will jet the underdrain to clear it.
- Q: What recommendations does the Metro have for homeowners experiencing consistent water intrusion?
A: The Metro recommends:
- Installing a sump pump in the basement to manage water while the perimeter drain is connected.
- Ensuring the sump pump outflow drains water away from the foundation (e.g., near a curb or gutter).
- Keeping a spare pump on hand for quick replacement if needed.
- Contacting home insurance to ensure coverage for potential water damage.
- Taking photos and videos of any incidents for documentation.
- Q: What is the Metro’s next plan of action regarding the underdrain system?
A: The Metropolitan District plans to:
- Increase routine maintenance and scoping of the underdrain, particularly around heavy rain or snow events.
- Implement more frequent jetting to clear sediment buildup.
- Plan and budget for constructing "Junction Boxes" at cleanout intersections to facilitate vacuuming out built-up sediment.